SMS Privacy Policy
Effective Date: 06/15/2026
This SMS Privacy Policy explains how Stella Marine Services collects, uses, and protects your mobile phone number when you opt in to receive text message communications.
This policy applies to Stella Marine Team and its affiliated marina properties, including Sassafras Harbor Marina, Stella Swan Creek Marina, and South River Marina (collectively, “Stella Marine Services,” “we,” “our,” or “us”).
1. Information We Collect
When you opt in to receive SMS messages from Stella Marine Services, we may collect:
- Your mobile phone number
- Your name
- Your vessel information (if applicable)
- Your marina location
- Communication preferences
- Date, time, and method of opt-in
- Message interaction records (such as STOP or HELP responses)
We collect only the information necessary to provide marina-related communications.
2. How We Use Your Information
We use your mobile number to send SMS messages related to:
Customer Care & Operational Messages
- Slip confirmations
- Service scheduling updates
- Work order notifications
- Billing reminders
- Storm and emergency alerts
- Marina access updates
- Safety notifications
Marketing Messages (Separate Consent Required)
If you expressly opt in to receive marketing messages, we may send:
- Promotions
- Seasonal storage offers
- Event invitations
- Special announcements
Message frequency varies. Marketing messages will not exceed four (4) per month unless otherwise disclosed.
3. Consent to Receive SMS Messages
You may opt in to SMS communications through:
- Lease agreements
- Service work orders
- Online reservation forms
- Website contact forms
- In-person written consent
By providing your mobile number and agreeing to receive messages, you consent to receive SMS communications from Stella Marine Services.
Consent to receive SMS messages is not a condition of purchasing marina services.
Message and data rates may apply.
4. Opt-Out Rights
You may opt out of SMS communications at any time by replying:
- STOP
- UNSUBSCRIBE
After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-enroll.
For assistance, reply HELP or contact your marina office directly.
5. Data Sharing & Disclosure
Stella Marine Services does not:
- Sell your mobile phone number
- Share your number with third parties for marketing purposes
- Rent or trade customer contact information
We may share information with trusted service providers who assist in delivering SMS communications (such as messaging platform providers), solely for the purpose of providing those services. These providers are contractually required to safeguard your information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your mobile number and related information from unauthorized access, disclosure, or misuse.
Access to SMS data is restricted to authorized personnel only.
7. Data Retention
We retain opt-in records, message logs, and opt-out records for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements, including compliance with TCPA and A2P 10DLC requirements.
8. Children’s Privacy
Stella Marine Services does not knowingly collect mobile numbers from individuals under the age of 18. If we become aware that a minor has provided a phone number without parental consent, we will delete such information.
9. Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in legal requirements or messaging practices. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have questions about this SMS Privacy Policy or our messaging practices, please contact:
Stella Marine Services
info@stellamarinas.com
